Conflict Management Conflict Resolution Course Court Ordered Zoom Course / Class by Atlanta Anger Management

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.

Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.

The rich selection of scenarios and exercises in this course will help delegates to master these skills quickly and efficiently.

What is Conflict?

How to Handle Conflicts

How many different ways can you approach a conflict and what are their advantages and disadvantages?
How to systematically analyse conflicts based on the benefits to you or the other party and how to use this knowledge to resolve them
How to decline a request while avoiding conflicts
What is an effective conflict resolution process?
How to use a 6-step conflict resolution formula

How to Manage Emotions

How emotions affect discussions
How to avoid emotional decision making
How to use anger management in resolving conflicts
Learn about a series of psychological tactics used in conflicts and know how to respond to them when used on you, or exploit them yourself.
What are the 15 main causes of conflicts?

How to Respond to Escalating Situations

How to Negotiate

How to negotiate effectively to get to a win/win outcome
What is Principled Negotiation?
What is Organisational Conflict and what are the 6 ways you can use to manage it?
How can you use well established negotiation strategies to resolve conflicts?
How can you use third-party intervention and what types are available?

How to Prevent Conflicts

Delegates Will Learn

By the end of this course, participants will be able to:

Recognise conflicts and their escalation over time so you can address them more effectively
Select an appropriate conflict resolution style based on your needs to get maximum results
Manage your emotions and influence others emotionally when in conflicts
Recognise Tactical Approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing
Negotiate over what you want and move on to a win/win outcome
Prevent destructive conflicts at Home & Workplace

The Philosophy Behind Conflict Management Training Course

Conflict has long been recognised as a source of self growth and increased team cohesion in addition to its potential disadvantages when handled badly. As Esther Harding wisely said: “Conflict is the beginning of consciousness”. However, people still have a negative perception of the conflict and it is often dreaded and avoided.

The materials in this course have been designed to deal with such negative outlooks. The Conflict Management course materials aim to address and accommodate benefits associated with successfully resolving a conflict and preventing it from becoming a source of irritation, mistrust and failure while exploring the potential problems caused by an escalated and poorly managed conflict.

This course explores the core principles of conflict management such as conflict life cycle, styles of conflict resolution and detailed steps in conflict management and introduces effective negotiation techniques, management of organisational conflicts and third party interventions. A comprehensive selection of practical and interactive exercises and realistic scenarios enables delegates to practice their newly acquired knowledge and become more confident in implementing them in real life situations.